Terms of Service

Last Updated: 21/June/2026

Welcome to ilham. These Terms of Service govern your access to and use of our website ilhamchikankari.com, our Instagram page @ilhamchikankari, and any purchase made from ilham through our website, WhatsApp, Instagram, Facebook, or any other official sales channel.

By using our website or placing an order with us, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About ilham

ilham is a Lucknowi chikankari clothing brand offering handcrafted and hand-embroidered ethnic wear, including kurtis, co-ord sets, anarkalis, sarees, men’s kurtas, occasion wear, and related products.

Our pieces are inspired by Lucknow’s heritage, traditional hand embroidery, and modern everyday elegance.

For any questions, you can contact us at:

Email: ilhamchikankari@gmail.com
Phone/WhatsApp: +91 9555909575
Instagram: @ilhamchikankari
Website: ilhamchikankari.com
Business Address: Noor Plaza, Aminabad, Lucknow, IND.

2. Acceptance of Terms

By visiting our website, browsing our products, creating an account, placing an order, or communicating with us for purchase-related purposes, you agree to follow these Terms of Service.

If you do not agree with these terms, please do not use our website or place an order with ilham.

3. Product Information

We try our best to show every product as accurately as possible, including its fabric, color, embroidery, size, design, and overall appearance.

However, because many ilham pieces involve hand embroidery, natural fabric movement, dyeing, and handcrafted detailing, slight variations may occur. These may include:

• Minor embroidery differences

• Slight thread irregularities

• Small placement variations in motifs

• Minor color differences due to lighting, screen settings, camera exposure, or dye batches

• Natural texture differences in handmade or hand-finished garments

These variations are part of the beauty of handmade chikankari and should not always be treated as defects.

4. Colors, Fabric & Embroidery

We make every effort to present product colors and embroidery details clearly. Still, the actual product color may slightly differ from what appears on your screen.

Fabric descriptions such as cotton, chiffon, rayon, viscose, mal cotton, chanderi, kota cotton, or other materials are mentioned based on product information available to us. Customers are advised to read the product description carefully before placing an order.

Hand embroidery may include natural irregularities. Such irregularities are not considered manufacturing defects unless they affect the usability or structure of the garment.

5. Sizing

Size charts and product measurements are provided to help customers choose the right size. Measurements may vary slightly due to fabric type, stitching, hand finishing, or measurement method.

Customers are responsible for checking the size chart before ordering. If you are unsure about sizing, please contact us before placing the order.

6. Pricing

All prices are listed in Indian Rupees unless stated otherwise.

We reserve the right to change product prices, offers, discounts, or availability at any time without prior notice. However, once your order is confirmed, the price paid at checkout will apply to that order.

Any taxes, shipping charges, COD charges, or additional fees will be shown before order confirmation wherever applicable.

7. Orders

Once you place an order, you will receive an order confirmation through the website, email, SMS, WhatsApp, or another available communication method.

Order confirmation does not always mean final acceptance. We may cancel or refuse an order in cases such as:

• Product unavailable or out of stock

• Pricing or product information error

• Payment failure or suspected fraud

• Incorrect address or contact details

• Delivery service unavailable for your location

• Bulk or suspicious orders

If we cancel a prepaid order from our side, the eligible amount will be refunded to the original payment method or another agreed method.

8. Payments

We may accept payments through online payment gateways, UPI, cards, net banking, wallets, COD, or any other payment method available at checkout.

For online payments, your payment information is processed by third-party payment providers. ilham does not store your full card, UPI, or banking details.

For COD orders, we may verify the order through call, WhatsApp, or SMS before dispatch. We reserve the right to cancel unverified COD orders.

9. Shipping & Delivery

We aim to dispatch orders within 3** business days after order confirmation, unless the product is made-to-order, dyed-to-order, customized, on pre-order, or delayed due to unavoidable circumstances.**

Delivery timelines may vary based on:

• Customer location

• Courier partner availability

• Weather, strikes, festivals, or public holidays

• Incorrect or incomplete address

• Operational delays

• Custom dyeing, finishing, or stitching work

Once the order is handed over to the courier partner, delivery timelines may depend on the courier service.

Customers must provide complete and accurate delivery details. ilham will not be responsible for failed delivery caused by incorrect address, unreachable phone number, or customer unavailability.

10. Cancellations

Customers may request cancellation before the order is shipped or processed for dispatch.

Cancellation may not be possible once:

• The product has been shipped

• The product has been packed and handed over for dispatch

• The product is custom-made, dyed-to-order, altered, or specially arranged for the customer

• The order is a confirmed pre-order or made-on-request item

If cancellation is accepted for a prepaid order, the refund will be processed as per our refund timelines.

11. Returns & Exchanges

We want you to love your ilham piece. Return or exchange eligibility depends on the product type and the condition of the item.

A return or exchange request must be raised within 7** days of delivery.**

To be eligible, the product must be:

• Unused

• Unwashed

• Unworn except for trial

• Unaltered

• With original tags and packaging

• Free from perfume, stains, makeup marks, sweat marks, damage, or signs of use

Returns or exchanges may not be accepted for:

• Customized pieces

• Dyed-to-order pieces

• Altered garments

• Sale or clearance items

• Products damaged due to customer handling

• Items returned without original packaging or tags

• Minor handmade embroidery variations

• Slight color differences caused by screen or lighting differences

Final approval of return or exchange will be given after quality inspection.

12. Damaged, Wrong or Missing Product

If you receive a damaged, defective, wrong, or incomplete product, please contact us within 24–48 hours of delivery with:

• Order number

• Clear photos of the product

• Unboxing video, if available

• Photos of packaging and label

After verification, we may offer replacement, exchange, repair, store credit, or refund, depending on the issue and product availability.

Damage caused after delivery due to washing, ironing, mishandling, improper storage, or incorrect use will not be accepted as a defect.

13. Refunds

Once a return is approved after quality check, the refund will be processed to the original payment method or another agreed method.

Refund timelines may vary depending on the bank, payment gateway, or payment method used.

Shipping charges, COD charges, convenience fees, gift wrapping charges, or other non-product charges may not be refundable unless the error is from our side.

14. Custom, Dye-to-Order & Pre-Order Products

Some ilham products may be custom-made, dyed-to-order, stitched on request, or arranged specially after order confirmation.

For such products:

• Color may vary slightly from reference images

• Delivery may take longer than regular orders

• Cancellation may not be allowed after processing begins

• Return or exchange may not be accepted unless the product is defective or wrong

• Minor dye variation, handmade embroidery difference, or fabric texture difference will not be treated as a defect

Please confirm all details before placing a custom, dyed, or pre-order item.

15. Product Care

Customers must follow the care instructions mentioned on the product page, product tag, or care card.

Hand-embroidered chikankari pieces may require gentle handling. We generally recommend delicate washing, mild detergent, shade drying, and careful ironing depending on the fabric.

ilham will not be responsible for damage caused by incorrect washing, harsh detergent, machine drying, bleach, rough ironing, or mishandling.

16. Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details.

You agree to provide accurate, current, and complete information. ilham will not be responsible for issues caused by incorrect personal details, address, email, or phone number provided by the customer.

17. Website Content & Intellectual Property

All content on our website and official social media pages, including product photos, brand name, logo, text, designs, graphics, videos, styling, and brand presentation, belongs to ilham or is used with permission.

You may not copy, reproduce, use, modify, sell, or distribute our content without written permission.

You may share our product pages or social media posts for personal, non-commercial purposes, provided the brand name and source are not removed.

18. User Reviews, Photos & Feedback

If you share reviews, photos, videos, testimonials, or feedback with ilham, you allow us to use them for marketing, website display, social media, and customer trust-building purposes, unless you clearly ask us not to.

We may edit the format, crop images, or correct grammar for presentation, but we will not intentionally misrepresent your feedback.

19. Prohibited Use

You agree not to use our website or services for:

• Fraudulent orders

• False claims

• Misuse of offers or discounts

• Copying our brand content

• Harassment, abuse, or threats

• Uploading harmful code or attempting to damage the website

• Any unlawful activity

We reserve the right to cancel orders, block access, or take appropriate action in case of misuse.

20. Third-Party Services

Our website may use third-party services such as payment gateways, shipping partners, analytics tools, Shopify, or other technology providers.

We are not responsible for delays, errors, downtime, or failures caused by third-party services, but we will try to assist customers where possible.

21. Limitation of Liability

ilham will not be liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of data, emotional distress, or business interruption arising from the use of our website, products, or services.

Our maximum liability for any order will be limited to the amount paid by the customer for that specific product, unless otherwise required by applicable law.

22. Force Majeure

ilham will not be responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, strikes, courier delays, internet failures, payment gateway issues, government restrictions, riots, pandemics, supplier delays, or other unavoidable circumstances.

23. Changes to Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with the updated date.

By continuing to use our website or placing orders after changes are posted, you agree to the updated terms.

24. Governing Law

These Terms of Service shall be governed by the laws of India.

Any dispute shall be subject to the jurisdiction of courts located in Lucknow, Uttar Pradesh, unless applicable law requires otherwise.

25. Grievance & Contact

For order issues, complaints, returns, refunds, or general support, please contact:

Brand: ilham chikankari
Email: ilhamchikankari@gmail.com
Phone/WhatsApp: +91 9555909575
Address: Noor Plaza, Aminabad, Lucknow, IND.
Instagram: @ilhamchikankari
Website: ilhamchikankari.com

We will try to respond to customer queries within 2** business days**.